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On this panel you can view and maintain the different history events of the service object. History codes in the span between “01” and “18” are pre-loaded by the system. They correspond to specific events (creation of service object, service agreement assigned, warranty assigned, etc.) and are automatically updated when this event occurs. In addition to this, it is possible to define your own history codes which have to be manually updated on the service object as they occur.
Options
Delete | Select this option to delete a record. |
Selection fields
The selection fields on this panel can be used separately or in combination with each other. If several fields exist on your panel, then the first field is always a positioning field.
The following selection types exist in tables, enquiries and files:
- Positioning
Used to display the sequential list, starting with the character or value that you have entered.
If only one positioning field exists on your panel, then it can be used in two ways. If you enter part of the value/code, the field will function as a positioning field. If you enter a complete value/code, the field will function as a direct access to that record.
Note: 'Work with' programs never give you a direct access.
- Exact match
Used to narrow down the number of records in a list. Only records that are equal to the value you have entered will be displayed.
- Search
Used to find a specific record in a list. Enter a search argument consisting of one or several characters. All records that hold the search argument that you have entered will be displayed.
Note: This selection type is primarily used for description-related fields (free text fields combining upper and lower case letters).
Work with service objects, History information (SOR04604)
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This panel is used to add, maintain and view service object history information.
- Date
- Enter a date referring to when this event took place.
- History code
- Enter a code from the Object history code table. Note: The history codes between numbers 01 and 18 are pre-loaded and automatically updated by the system. Manually entered (user-defined) object history codes, however, must be updated manually.
- Text
- Enter text to further specify the event.
Work with service objects, Deletion (SOR04605)
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