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Sales order types enquiry, Service information (SOR12801)

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This panel is only displayed if DC1 Service is installed and activated, and if Service type is YES on the previous panel. On this panel you can view service information for the actual sales order type.

Service code 1-4
The lead text displayed for these four fields depends on the text defined for the corresponding service code in the Service code table.
Mandatory
Indicates if the service code is mandatory in Service order close.
Protected
Indicates if the service order code is protected in the Service order job maintenance. If protected, the service code is not displayed.
Return list
Indicates if this list should be printed in Batch or Direct. The return list is used to confirm returned parts for service orders. Before confirming a return list, parts must have been returned in the Work with service order part returns program and the return list must have been printed. Return lists are printed using the Print sales order pick list program.
Fixed price parts
Indicates if parts used for service are going to be invoiced at a fixed price.
Fixed price s.item
Indicates if service items (e.g., labour) are going to be invoiced at a fixed price.
Object handling
Indicates how the service object should be handled in the Service order job. The value entered here will be copied to the job header in order entry. See Enter a service order and add a job and lines for more information.

The following values exist:

Code Description Additional information
1 Mandatory Both item and serial number must be entered.

Note: The mandatory check is done in Service order close; otherwise a warning message is displayed.

2 Serial number optional Serial number may be left blank until the job is closed.
3 Optional Both item and serial number may be left blank.
Measurem mandatory
Indicates if it should be mandatory to enter measurement data for an object on the service order. Measurement data is mandatory in Service order close, if it is defined mandatory both here and in the Item file.
Allow multiple obj
Indicates if different objects are allowed within the same service order.
Cust/object control
Indicates if it should be allowed to enter a service object that belongs to another customer than the customer on the order during service job creation.
Service job priority
The value displayed here gives a priority to the service orders that are created. Valid entries are 1-9 where 1 represents the highest priority.
Checklist control
Indicates if a checklist control is required for service objects on the service order. If YES, assigned checklists to the service object must be handled during the close of a service job. About checklist reporting for service jobs for more information.
Normal hours
Indicates if only normal work hours (no work on holidays) should be considered when planning engineer service time.
Update planning
Indicates if the service order should be updated to the Service planning file during order creation.
Debit code
The code from the Debit code table will be defaulted to the Service order job. From the job in turn, the debit code is defaulted to the service order lines, but can be changed. Order lines with a debit code are considered as being internal. This means that the debtor and the invoice customer on the invoice(s) generated for the order lines will be the internal customer defined for the debit code in the Debit code table. Internal invoices are normally not sent to the customer. However, the bookkeeping transactions that are generated through the invoicing are created so that you may correctly book the company’s costs that arised when the object was serviced. See Enter a service order and add a job and lines for more information.