To manually create a service object that is dispatched to a customer follow the steps below. After the object is created you can add warranty information, preventive information and so on for that object. The Service object history log is also updated. A service object is identified uniquely by the item and the serial number.
- Select the Work with service objects menu item.
- On the initial panel, click Add.
- On the detail panel, complete the following fields:
- Item
- Enter the item code.
- Serial number
- Enter the appropriate serial number.
- Customer
- Enter the customer to whom the object belongs.
- Dispatch date
- Enter the date when the service object was dispatched. The date may not be greater than the current date.
Click OK. Exit the routine.